Support

Get help with a reading check, purchase access, or local-data deletion without sharing child content.

Contact support: [email protected]. Include the app version and the step that failed. Do not send a child nickname, passage text, or reading result unless asked.

Before a reading check

Choose a quiet moment, keep the device with the adult, and explain that the minute is only one reading sample. A canceled or interrupted first check should not consume the free baseline.

Correcting a score

Use the review screen to set the last word reached and tap any word to correct its error mark. Fluency Lens does not use speech recognition or score automatically.

Restore a purchase

Open Settings in the app and choose Restore Purchases while signed into the Apple Account used for purchase. If no entitlement appears, confirm the subscription in Apple Settings and contact support with the purchase status. Do not send a receipt unless requested.

Local-data deletion

Delete all local reading data remains available from Settings without a paid entitlement. The current release does not provide a file or PDF export. Deleting local data does not cancel an Apple subscription.

Educational or safety concerns

The app cannot diagnose a reading condition or determine school placement. For persistent concerns, contact your child’s teacher, reading specialist, pediatrician, or another qualified professional.